These general terms and conditions of sale apply strictly to all sales of products by the online boutique, owned by Dr Susan Diaz Reverand. Any order placed with the online boutique necessarily implies, as an essential, determining and indispensable condition, the Customer’s unreserved acceptance of the General Terms and Conditions of Sale of the online boutique in effect on the day the corresponding order is placed. Furthermore, the Customer acknowledges that acceptance of these conditions implies their application to the order to which they refer, as well as to any subsequent order, with the exception of cases where new conditions are brought to the Customer’s attention by the online boutique
The fact that the online boutique does not avail itself of any of the present conditions at a given time shall not be interpreted as a waiver of the right to avail itself of such conditions at a later date or in the past.
The interpretation and execution of these conditions, as well as all acts deriving from them, are subject to Spanish law, unless otherwise provided by public policy.

1. Taxes

If you are in the European Union, the prices you see on our website include 21% VAT.

2. Prices

The prices published in the online store are in euros. All prices include VAT applicable on the day of order.

3. Terms of payment

At the time of ordering, the customer may freely choose to pay for purchases made in the online store by :

Credit/debit card via the virtual point of sale. We accept : Visa and Master Card. During the payment process, all data exchanges will be carried out in encrypted form via the CaixaBank platform. Comercio Susan Diaz Reverand will never receive your credit card details, as it is the bank that processes the payment and informs us of the transaction.
Please note that the entire process is carried out via a secure payment platform via Redsys.

4. Products

The offers presented by the online store are valid within the limits of available stocks and the dates established for the said offer. The online boutique reserves the right to modify the assortment of products according to the difficulties imposed by its suppliers.

5. Delivery and shipping

For more information on the delivery and shipping process, please click on the following link.

6. Purchase process

To purchase from the online store, you must be over 18 years of age. Add all the products you want to your shopping cart, then click on “Confirm” to complete the purchase. You will be asked for the delivery address and the customer’s address (you can use the same address for both). These rates are calculated according to the delivery address indicated, the total weight of the parcel and the duration of the shipment (standard). Finally, you’ll be asked to choose the method of payment, in this case by credit or debit card.

7. Dermatocosmetics return policy

Dermatocosmetics products cannot be returned for any reason.

8. Gift card return policy

The return period is 14 calendar days from the date of the shipping confirmation e-mail for the card purchased on the websites.
The amount paid will be refunded by the same means of payment used for the purchase. To do this, it is essential to present the purchase receipt or electronic ticket and, if applicable, the payment card and transaction receipt.
For any type of incident, please contact us by e-mail.

9. Contact

You can contact us at any time to request further information or to resolve any queries you may have by filling in the contact form on the website.